Warranty

If you buy for personal use, and therefore as a consumer, products are covered by the legal guarantee of conformity under the Consumer Code (Articles 128 et seq.): the seller is liable for lack of conformity that becomes apparent within 2 years of delivery of the goods. A lack of conformity that becomes apparent within one year of delivery is presumed to have already existed on that date.

In case of lack of conformity you are entitled, in order, to repair or replacement of the goods free of charge (transport included) and, where these remedies are impossible or disproportionately costly, to a price reduction or termination of the contract. We invite you to report the defect within a reasonable time from discovery.

If, when placing the order, you stated that the purchase is for use in your professional activity, with or without a VAT number, the legal guarantee of conformity for consumers does not apply. Instead, the warranty for defects of the sold goods under Articles 1490 et seq. of the Italian Civil Code applies.

In that case defects must be reported within 8 days of discovery and the action is time-barred within 1 year of delivery, under the terms and with the effects provided by law.

To claim the warranty, open a request from the order page, choosing the reason “Faulty product” and describing the defect. Alternatively, write to us at info@adobeauty.it stating your order number and the defect, if possible with photos. We'll tell you how to proceed. Keep your proof of purchase (order confirmation or invoice).

Some manufacturers offer their own warranty, which is in addition to the one provided by law and does not replace it. It depends on the product: where there is one, we state it on the product page; otherwise feel free to ask us whether the product you're interested in has one.