Shipping and delivery

We deliver to all 27 countries of the European Union, islands included. The exceptions are the areas outside the EU VAT territory (for example the Canary Islands, Ceuta, Melilla, Livigno, Campione d'Italia and the French overseas territories): purchases to these destinations are not possible, and we tell you so at checkout.

Some products may not be available for sale in certain countries: we say so on the product page and at checkout.

Orders are prepared on business days. The estimated delivery time is 3-15 business days to every country we serve, and it is also shown at checkout before payment. Times start from order confirmation and, for bank transfer payments, from receipt of the payment. For products available to order, times may be longer: we say so on the product page and we contact you with the expected date.

If you buy for personal use and we do not deliver within 30 days of the order, you can set us an appropriate additional period; if we do not meet it, you can cancel the order and obtain a full refund.

Delivery is made to street level, at the address stated in the order: the courier does not carry the goods upstairs or inside the premises. Assembly, installation and connection of the products are not included. At checkout you can add the opening days and hours of your premises: they help the courier deliver.

The shipping cost is calculated automatically based on the destination zone and shown at checkout before payment. Shipping is free on orders of €500 or more (excl. VAT): the cart shows how much is missing to qualify.

When your order is shipped you receive a confirmation email. A tracking code is not always available: when we enter it, you'll find it in the email and in your account, on the order page. If you need it, write to us and we'll send it to you.

On delivery, check that the packaging is intact and that all the parcels are there. If something is wrong, sign with reservation stating the damage and write to us as soon as possible at info@adobeauty.it with your order number and, if possible, a few photos: we'll take care of the rest. Write to us also if the delivery did not go through.