Terms and Conditions

These terms govern the sale of products offered through the ADO Beauty website by A.D.O. Medical S.r.l., Via del Tipografo 2/2, 40138 Bologna (BO), Italy, VAT no. IT03946191206.

The website offers equipment and furniture intended for professional use in beauty salons, spas and practices. Both professionals and private individuals can buy, at the same prices.

When placing the order you state whether the purchase is for use in your professional activity or for personal use. You make this statement under your own responsibility and it determines which protections apply to the order: those who buy for personal use are consumers and have the rights provided by the Italian Consumer Code (Legislative Decree 206/2005); those who buy for their professional activity, with or without a VAT number, are not entitled to the right of withdrawal or to the other protections reserved for consumers, and the rules for professionals set out in these Terms and on the Returns & withdrawal and Warranty pages apply.

The statement does not change the nature of the purchase: if, even though “personal use” was selected, the order turns out to be intended for a professional activity (for example because of the type and quantity of products or the order details), the rules for professionals apply.

Some products may not be available for sale in certain countries, because of local rules or distribution agreements: we say so on the product page and at checkout, where purchases to that country are not allowed.

By submitting the order you offer to buy the products in your cart. The contract is concluded when you receive our order confirmation email, which contains the order summary.

We may cancel an order, refunding everything you paid, if a product is unavailable or if the price or description contained an obvious error. Product images and colours are indicative.

Until the order has been shipped you can cancel it by writing to info@adobeauty.it with the order number: we refund in full what you paid, using the same means of payment.

Product prices are shown excluding VAT (“+ VAT”). VAT is calculated and shown separately in the cart and at checkout, before payment; for businesses with a verified VAT number from another EU country the reverse charge applies and no VAT is charged. We reserve the right to update product prices and availability. On the product page we also show the price including VAT. The minimum order is €50 excluding VAT.

You can pay by card and by the other electronic methods offered at checkout, handled by Stripe, or by advance bank transfer. With electronic methods the amount is charged when you place the order; with bank transfer we ship once the payment has been received.

The products remain our property until the price has been paid in full.

Shipping times and costs are shown during the purchase process based on the destination. Shipping is free on orders of €500 or more (excl. VAT).

Delivery is made to street level, at the address stated in the order. Assembly, installation and connection of the products are not included. Details are on the Shipping page.

Devices for beauty treatments are intended for qualified operators and must be used in accordance with the manufacturer's instructions and the rules in force in the country of use.

If you buy for personal use you can withdraw within 14 days of delivery, without giving any reason, also online from the order page. Withdrawal is not available for purchases intended for professional activity. Procedures, exceptions and costs are on the Returns & withdrawal and Refunds pages.

Those who buy for personal use have the 2-year legal guarantee of conformity; those who buy for their professional activity have the warranty for defects provided by the Italian Civil Code. Details are on the Warranty page.

To make a complaint, write to info@adobeauty.it or call +39 051 302471, stating your order number: we will reply as soon as possible.

These terms are governed by Italian law. If you buy for personal use and live in another European Union country, you keep the mandatory protections provided by the law of your country and you can bring proceedings before the courts of your place of residence.

For purchases intended for professional activity, the Court of Bologna has exclusive jurisdiction and the United Nations Convention on Contracts for the International Sale of Goods (Vienna, 1980) does not apply.

The site is built to be usable by people with disabilities too. How we ensure this and who to report a barrier to is explained in the Accessibility statement, reachable from the bottom of every page: it is part of these terms.

For information about orders you can write to info@adobeauty.it or call +39 051 302471.