Returns and right of withdrawal

If you buy for personal use, i.e. you selected “personal use” when placing the order and therefore act as a consumer (a natural person acting for purposes outside their trade or profession), you have the right to withdraw from the purchase within 14 days, without giving any reason, under Articles 52 et seq. of the Italian Consumer Code (Legislative Decree 206/2005).

The 14-day period starts from the day on which you (or a third party you appoint, other than the carrier) take physical possession of the goods; for an order with several goods delivered separately, from the last item received.

The statement does not change the nature of the purchase: if, even though “personal use” was selected, the order turns out to be intended for a professional activity (for example because of the type and quantity of products or the order details), the rules for professionals apply.

You can exercise withdrawal online with the “Withdraw from contract here” button, which you'll find on the order page in your account and on the order confirmation page; if you ordered without an account, we first send a link to the order email to confirm it's you. Alternatively, you can inform us of your decision with an explicit statement (for example by email to info@adobeauty.it), optionally using the model form below.

After receiving your request we will send you, without undue delay, an acknowledgement of receipt on a durable medium (email). We will tell you how and where to return the products.

You may use the following form (optional), as provided by Annex I, part B, of the Consumer Code:

To: A.D.O. Medical S.r.l., Via del Tipografo 2/2, 40138 Bologna (BO), Italy — info@adobeauty.it

I/we hereby give notice that I/we withdraw from my/our contract of sale of the following goods: ______

Order no. ______, ordered on ______ / received on ______

Name of consumer(s): ______

Address of consumer(s): ______

Date: ______

The right of withdrawal does not apply in the cases set out in Article 59 of the Consumer Code. In particular, it is excluded for sealed goods which are not suitable for return due to health protection or hygiene reasons and which were unsealed after delivery, such as spare parts and consumables that come into contact with the skin.

It is also excluded for goods made to measure or clearly personalised, such as made-to-order products in colours or finishes chosen on request.

In case of withdrawal you must return the goods without undue delay and in any case within 14 days from communicating the withdrawal. The direct costs of return are borne by you.

For bulky products which, by their nature, cannot be returned by post, such as treatment beds and chairs, the cost of return can reach approximately €150 from Italy and approximately €350 from other European Union countries, VAT included.

You are responsible for any diminished value of the goods resulting from handling other than what is necessary to establish their nature, characteristics and functioning. In that case we may reduce the refund by the corresponding amount.

If, when placing the order, you stated that the purchase is for use in your professional activity, with or without a VAT number, the right of withdrawal and the other protections that the Consumer Code reserves for consumers do not apply.

The warranty for defects of the sold goods under Articles 1490 et seq. of the Italian Civil Code still applies (see the Warranty page). If you receive a faulty product or one that differs from what you ordered, you can ask for a return: see “How to open a request” further down.

Regardless of withdrawal, if you receive a faulty, non-conforming or wrong product, contact us: we'll arrange a replacement, repair or refund according to the applicable legal protections. See “How to open a request” below.

The quickest way is from your order page (account) or from the order confirmation: select the product, state the reason and confirm. For orders placed without an account we ask you to verify the order's email, to protect your request. For assistance: info@adobeauty.it — +39 051 302471.