Refunds

Refunds following withdrawal concern purchases for personal use: withdrawal is not available for purchases intended for professional activity (see the Returns & withdrawal page).

In case of valid withdrawal, we will refund all payments received, without undue delay and in any case within 14 days from the day we are informed of your decision to withdraw. We may withhold the refund until we have received the goods back or until you provide evidence of having sent them back, whichever happens first.

When the goods come back we inspect them: if they are damaged or used beyond what is needed to try them, we may reduce the refund as described on the Returns & withdrawal page; if the refund has already been paid, we will ask you for the corresponding amount.

The refund is made using the same means of payment used for the purchase, unless otherwise agreed and at no additional cost to you. For card payments the refund is made to the same card; for bank transfer payments we refund to the IBAN you provide.

In case of withdrawal we also refund the initial standard delivery costs. The direct costs of returning the goods remain borne by you: for bulky products you'll find the estimate on the Returns & withdrawal page.

If you return a faulty, non-conforming or wrong product, the return costs are on us and we will repair it, replace it or refund you, according to the applicable legal protections.

If we cancel an order because a product is not available or because of an obvious error in the price or description, if you cancel it before it is shipped, or if you cancel it because we did not deliver within the times stated on the Shipping page, we refund in full what you paid, using the same means of payment.

For any questions about a refund, write to us at info@adobeauty.it stating your order number.